Eventiqs Finance Service Agreement

1. Parties

This Service Agreement (the "Agreement") is concluded between the parties identified below.

Service Provider ("Eventiqs" or the "Company")

The Company's MERSİS number, trade registry details, and tax office and tax identification number are set out on the contact page of the Website and in the Distance Sales Agreement presented at checkout.

Customer (the "Customer" or "User")

The natural or legal person who registers for the Service and is identified by the information declared at registration.

Eventiqs and the Customer are referred to jointly as the "Parties" and individually as a "Party".

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2. Definitions

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3. Subject Matter

This Agreement sets out the terms on which Eventiqs provides the Service to the Customer on a cloud basis, and the mutual rights and obligations of the Parties.

The Agreement applies to every use of the Service, including the free plan. Where a paid Plan is purchased, the Distance Sales Agreement and Pre-Contractual Information Form and the Cancellation and Refund Terms also apply and form integral annexes to this Agreement.

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4. Formation and Entry into Force

4.1. The Agreement is formed and enters into force at the moment the Customer completes the registration form and approves this Agreement electronically.

4.2. By approving the Agreement, the Customer represents and warrants that the information provided at registration is accurate, current and complete and, where acting on behalf of a legal entity, that it is duly authorized to represent that entity.

4.3. The Customer and each Authorized User must be at least 18 years old.

4.4. Records of electronic approval — including the date, time, IP address and the version of the text approved — are retained by Eventiqs.

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5. Scope and Nature of the Service

5.1. The Service is a software tool enabling the Customer to record and organize its financial movements. The principal functions offered within the selected Plan are: parsing of uploaded bank and credit card statements, AI-assisted categorization of transactions, vendor and customer identification, natural-language transaction entry, cash reporting (including cash bridge and multi-currency), and management of multiple organizations.

5.2. The Service does not include an automatic data connection to banks (a bank feed). Data is parsed solely from PDF/Excel documents uploaded by the Customer, or entered manually by the Customer. Information displayed in the Service therefore covers the period spanned by the most recent documents the Customer has uploaded.

5.3. Plans and features marked "Coming Soon" on the Pricing Page are not yet available. Promotional statements about them do not constitute an undertaking; those features are provided only from the date they are released and within the Plan to which they belong. A purchased Plan covers the functions actually available at the time of purchase.

5.4. The Service is not a bookkeeping system, an invoicing system, a tax filing system or a statutory ledger. The Customer's obligations to keep books, issue and retain documents under Tax Procedure Law no. 213, Turkish Commercial Code no. 6102 and related legislation remain its own, and use of the Service does not discharge them.

5.5. Eventiqs reserves the right to modify the content, features, interface and technical infrastructure of the Service in order to improve it. Changes that materially reduce core functionality will be notified under clause 20.

5.6. Eventiqs relies on third-party infrastructure and service providers to deliver the Service. The principal providers are identified in clause 12.

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6. Free Plan

6.1. Eventiqs offers a free plan within the limits stated on the Pricing Page. No payment instrument is required to use it.

6.2. The free plan allows the Customer to evaluate the Service before purchase. Eventiqs gives no service-level, support-response or data-retention undertaking in respect of the free plan.

6.3. Eventiqs may change the scope and limits of the free plan, or discontinue it, on thirty (30) days' notice.

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7. Account, Authorized Users and Security

7.1. The Customer is responsible for the confidentiality of its access credentials and for all activity carried out through its account and Organization.

7.2. The Customer is solely responsible for inviting Authorized Users, setting their roles and terminating their access. Acts of Authorized Users are deemed acts of the Customer.

7.3. The Customer shall notify privacy@eventiqs.com without delay upon becoming aware of any unauthorized use of its account.

7.4. The Customer shall not use the Service:

• in breach of applicable law;
• in a manner infringing third-party rights;
• in a manner harmful to the infrastructure or security of the Service or to other customers' data;
• for reverse engineering, source-code access, automated scraping or unauthorized load testing.

7.5. Eventiqs does not request or store bank or financial-institution login credentials (usernames, passwords, one-time codes). The Service processes only PDF/Excel documents uploaded by the Customer.

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8. Fair Use and Plan Limits

8.1. The core unit of measurement for Plans is the transaction line. Each Plan is subject to the per-billing-period transaction line limit published on the Pricing Page. The number of users included in each Plan is likewise shown on the Pricing Page.

8.2. Where the transaction line limit is reached, the addition of new transactions may be restricted until the next billing period, or until the Customer purchases a Booster Pack or upgrades its Plan. Reaching the limit does not restrict the Customer's access to its existing data and reports.

8.3. To protect the integrity of the Service and quality of service for other customers, Eventiqs may apply reasonable technical limits to an Organization where it detects unusually intensive or automated use. The Customer will be informed in advance or, at the latest, simultaneously.

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9. AI Features and Disclaimer

9.1. The Service uses third-party large language models for document parsing, automatic categorization, vendor matching, summarization, forecasting and question answering.

9.2. AI Features are probabilistic; their outputs may contain errors, omissions or inaccuracies. The Customer is obliged to review, verify and approve every AI-generated categorization, match, amount, date, summary, forecast and recommendation before relying on it.

9.3. Eventiqs gives no warranty as to the accuracy, completeness, currency or fitness for any particular purpose of AI Feature outputs.

9.4. Data transfers arising from the processing of Customer Data through AI Features are set out in clause 12. Eventiqs maintains contractual arrangements with model providers ensuring that Customer Data is not used for model training.

9.5. The Customer may use the manual functions of the Service without using AI Features.

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10. No Financial, Tax or Legal Advice

10.1. Eventiqs is not an investment firm, certified public accountant, independent auditor, tax adviser or legal counsel. The Service is a tool for organizing and visualizing financial data.

10.2. No report, forecast, scenario, alert or AI output provided through the Service constitutes investment advice, tax advice, a legal opinion or accountancy services, and none may be construed as such.

10.3. Any commercial, financial or legal decision the Customer takes in reliance on Service outputs is its sole responsibility.

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11. Ownership of Customer Data and Licence

11.1. All rights in Customer Data belong to the Customer. Eventiqs claims no ownership of Customer Data.

11.2. The Customer grants Eventiqs a non-exclusive right, limited to the term of the Agreement, to process, store, back up, transmit and display Customer Data solely for the purpose of providing, maintaining and securing the Service and providing technical support.

11.3. Eventiqs does not sell Customer Data to third parties, does not use it in advertising networks, and does not use it to train artificial intelligence models.

11.4. Eventiqs may use aggregated and anonymized statistical data, which cannot identify the Customer or any natural person, for the purpose of improving the Service.

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12. Data Protection and Cross-Border Transfer

12.1. Eventiqs processes personal data relating to the Customer's employees, officers and business partners in accordance with Personal Data Protection Law no. 6698 ("KVKK") and related legislation. Details are set out in the Privacy Notice and Privacy Policy.

12.2. In respect of personal data contained in Customer Data, the Customer acts as data controller and Eventiqs as data processor. Corporate customers may conclude a separate Data Processing Agreement (DPA) on request to legal@eventiqs.com.

12.3. Cross-border transfer. The production infrastructure of the Service is hosted in Amazon Web Services region eu-central-1 (Frankfurt, Germany). The database runs on Neon PostgreSQL in the same region. Cloudflare is used for DNS, proxy and CDN. Customer Data is therefore processed and stored outside Türkiye.

12.4. As part of AI Features, the content of documents uploaded by the Customer and related transaction data may be transmitted to Anthropic (Claude API) and/or Amazon Web Services (Bedrock). By using the AI functions of the Service, the Customer acknowledges it has been informed of this transfer.

12.5. Cross-border transfers are carried out on the basis of standard contracts, undertakings or other appropriate safeguards permitted under KVKK art. 9.

12.6. For calls made through Anthropic's Claude API, document content submitted and model outputs are not retained by default by the provider and are not used for model training. However, content flagged by the provider's automated trust and safety systems may be retained for up to two (2) years under the provider's policies. Legal requirements and legal holds are reserved.

12.7. For processing carried out through AWS Bedrock, Amazon Web Services acts as data processor and retention periods are governed by AWS's own policies.

12.8. The retention periods in this clause reflect the AI providers' policies in force. Changes to provider policies are outside Eventiqs's control; material changes will be notified to the Customer under clause 20.

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13. Confidentiality and Information Security

13.1. Each Party undertakes not to disclose trade secrets and confidential information learned under this Agreement to third parties. This obligation survives termination.

13.2. Eventiqs applies the following technical and organizational measures:

• encryption of data at rest (AES-256) and in transit (TLS 1.3);
• protection of database backups with separate encryption keys;
• isolation of each Organization's data by orgId, enforced at the API layer;
• role-based authorization (owner / admin / editor / viewer);
• session cookies carried only over HTTPS with the __Secure- prefix;
• database access only through the application layer.

13.3. Backup and recovery. Neon PostgreSQL provides seven (7) days of point-in-time recovery and thirty (30) days of daily snapshots. In a disaster scenario the recovery point objective (RPO) is under one (1) hour and the recovery time objective (RTO) is under four (4) hours.

13.4. Breach notification. In the event of a personal data breach, Eventiqs will notify the Personal Data Protection Board and affected data subjects within seventy-two (72) hours of becoming aware of it, in accordance with KVKK art. 12 and Board decisions.

13.5. Security vulnerability reports may be sent to privacy@eventiqs.com and will be acknowledged within forty-eight (48) hours.

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14. Service Levels, Maintenance and Interruptions

14.1. Eventiqs will use commercially reasonable efforts to make the Service available without interruption.

14.2. Eventiqs does not commit to any specific uptime percentage and does not offer service credits or other financial remedies for interruptions. A service-level commitment for corporate customers may be agreed only under a separate addendum signed by both Parties.

14.3. Planned maintenance. Eventiqs will carry out planned maintenance during low-usage hours where possible and will announce planned maintenance affecting access to the Service in advance by in-app notice or e-mail.

14.4. Unplanned interruption. Eventiqs is not liable for interruptions arising from third-party infrastructure providers, internet service providers, cyber attacks or other causes beyond its control.

14.5. Support requests may be submitted to support@eventiqs.com or through the in-app support channel. Eventiqs aims to respond within a reasonable time; Plan-based support commitments are stated on the Pricing Page.

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15. Intellectual Property

15.1. All intellectual and industrial property rights in the Service — including software, source code, design, interfaces, data model, algorithms, trade marks, logos and documentation — belong exclusively to Eventiqs.

15.2. The Customer is granted a non-exclusive, non-transferable, non-sublicensable right of use for the term of the Agreement and within the scope of its Plan. This does not constitute a transfer of ownership.

15.3. The Customer may not copy, reproduce, decompile, create derivative works from, rent out or make the Service available to third parties.

15.4. Eventiqs may freely use feedback, suggestions and requests submitted by the Customer regarding the Service, without any obligation to pay compensation.

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16. Fees, Invoicing and Payment

16.1. Current fees, billing periods and limits for paid Plans and Booster Packs are published on the Pricing Page. The amount payable is shown to and confirmed by the Customer at checkout as a total inclusive of taxes.

16.2. Payments are collected by credit or debit card through the payment institution iyzico. Card details are not stored on Eventiqs systems. Card transactions may be subject to 3D Secure verification.

16.3. Paid Plans are charged in advance at the start of each period. Unless cancelled by the Customer, the subscription renews automatically for the selected billing period (monthly or annual).

16.4. Following each successful payment an invoice is issued on the basis of the trade name and tax details declared by the Customer at registration and delivered electronically. The Customer is responsible for the accuracy of its billing information.

16.5. The type and rate of applicable taxes are determined under applicable legislation, shown separately at checkout and stated on the invoice.

16.6. Plan changes. Upgrades take effect immediately and are charged on a daily pro-rata basis for the remainder of the period. Downgrades take effect at the end of the current billing period.

16.7. Booster Packs are one-off purchases; they are credited to the Organization balance as transaction line credit at the moment of purchase, consumed once the Plan limit is reached, and remain valid until depleted. Booster Packs are not subscriptions, do not renew automatically, and are not subject to an expiry period.

16.8. Fee changes. Eventiqs reserves the right to change its fees. Increases affecting existing subscribers will be notified at least thirty (30) days in advance and applied only from the first renewal following the notice. A Customer who does not accept the increase may cancel under clause 18.

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17. Payment Default and Suspension

17.1. If a charge fails, Eventiqs will inform the Customer and may retry collection for a period of ten (10) days.

17.2. If payment is not made by the end of that period, Eventiqs may, on notice to the Customer, suspend access to paid Plan features. On suspension the Organization reverts to the free plan.

17.3. Customer Data is not deleted during suspension; the Customer may continue to access and export its data.

17.4. In respect of Merchant Customers, default interest applicable to commercial transactions under Law no. 3095 may be claimed.

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18. Term, Renewal and Termination

18.1. The Agreement enters into force on formation under clause 4 and remains in force for as long as the Customer's account is active.

18.2. Customer's right to cancel. The Customer may cancel its subscription at any time, without giving reasons, through in-app account settings. Cancellation may not be made subject to a more burdensome procedure than the channel used to subscribe.

18.3. The consequences of cancellation differ according to whether the Customer is a Merchant or a Consumer and are set out in detail in the Cancellation and Refund Terms, which form an integral annex to this Agreement.

18.4. Annual Plan commitment. The annual billing option is a committed subscription carrying a discount against the monthly price. On termination before the commitment period expires, the discount granted under the commitment is offset against the refund as an early-termination charge, calculated by the method set out in the Cancellation and Refund Terms.

18.5. Eventiqs's right to terminate. Eventiqs may terminate the Agreement or close the account where:

• the Customer breaches the prohibitions in clause 7.4;
• payment remains outstanding after the periods in clause 17;
• there is reasonable suspicion that the Service is being used for unlawful activity;
• a competent authority so orders.

Save in cases of serious breach or legal compulsion, the Customer will be given at least seven (7) days to remedy the breach before termination.

18.6. Data after termination. On termination the Customer retains access for thirty (30) days in order to export its data. Customer Data is deleted at the end of that period. Earlier deletion requests are governed by clause 19.

18.7. Cancellation of a subscription does not of itself result in deletion of the account; the account reverts to the free plan and Customer Data is preserved.

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19. Deletion and Export Rights

19.1. Deletion. The Customer may request deletion of its account and Organization data by sending a request to support@eventiqs.com or using the relevant channel in in-app account settings. Requests are actioned within thirty (30) days of receipt.

19.2. Following deletion, data may remain in backups for up to a further thirty (30) days by reason of the backup cycle, after which it is purged from backups as well.

19.3. Eventiqs will continue to retain records subject to statutory retention obligations — in particular invoices and accounting records under Tax Procedure Law no. 213 and Turkish Commercial Code no. 6102 — for the applicable statutory periods.

19.4. Export. The Customer may export transaction history, category, vendor and report data from the Service in CSV and Excel formats. Export is available while the subscription is active and during the access period in clause 18.6.

19.5. Data subject requests under KVKK art. 11 are handled according to the procedure set out in the Privacy Policy and Privacy Notice.

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20. Amendments

20.1. Eventiqs may update this Agreement in response to legislative changes, changes in the scope of the Service or operational requirements.

20.2. Material changes adverse to the Customer will be notified by e-mail or in-app notice at least thirty (30) days before they take effect.

20.3. A Customer who does not accept a change may terminate its subscription within the notice period without paying any early-termination charge. Amounts paid but unused will be refunded in accordance with the Cancellation and Refund Terms.

20.4. Continued use of the Service after the notice period constitutes acceptance of the updated Agreement.

20.5. Each version of the Agreement remains accessible through the Service with its date and version number.

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21. Limitation of Liability

21.1. The Service is provided "as is" within the framework set out in clause 14.

21.2. Eventiqs is not liable for loss of profit, loss of business, loss of reputation, loss of data or indirect and unforeseeable damages.

21.3. Eventiqs's aggregate liability under this Agreement is in all cases limited to the total amount actually paid by the Customer for the Service in the twelve (12) months preceding the event giving rise to liability.

21.4. The limitations in this clause do not apply to damages arising from Eventiqs's wilful misconduct or gross negligence, nor to liabilities which cannot be limited under art. 115 of Turkish Code of Obligations no. 6098 or other mandatory legislation.

21.5. Where the Customer is a Consumer, the limitations in this clause apply subject to Law no. 6502 and the Regulation on Unfair Terms in Consumer Contracts; any limitation inconsistent with that legislation has no effect against the Consumer.

21.6. The Customer shall indemnify Eventiqs against third-party claims arising from use of the Service by it or its Authorized Users in breach of clause 7.4.

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22. Force Majeure

Natural disaster, epidemic, war, terrorism, cyber attack, strike, acts of public authority, general failures of electricity and internet infrastructure, and large-scale outages at cloud infrastructure providers beyond the Parties' control constitute force majeure. The affected Party's obligations are suspended for the duration of the impediment. If force majeure continues for more than thirty (30) days, either Party may terminate the Agreement without compensation.

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23. Assignment

23.1. The Customer may not assign its rights and obligations under this Agreement to third parties without Eventiqs's written consent.

23.2. Eventiqs may assign the Agreement in the event of a merger, demerger, change of legal form or transfer of the business as a whole. The Customer will be notified.

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24. Notices

24.1. The addresses in clause 1 and the e-mail address declared by the Customer at registration are the Parties' addresses for service. Notices sent to the existing address remain valid unless a change of address has been notified in writing.

24.2. Routine notices (maintenance announcements, limit warnings, invoices, version changes) are given by e-mail or in-app notification and constitute valid notice.

24.3. In respect of Merchant Customers, notices of default, termination and rescission shall be given by notary, registered mail with return receipt, telegram, or KEP using a secure electronic signature, in accordance with art. 18/3 of Turkish Commercial Code no. 6102.

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25. Evidential Agreement

In respect of Merchant Customers, Eventiqs's books, records, server and electronic log records and e-mail correspondence constitute exclusive evidence within the meaning of art. 193 of Civil Procedure Law no. 6100. This clause does not apply to Customers holding Consumer status.

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26. Governing Law and Jurisdiction

26.1. This Agreement is governed by the laws of the Republic of Türkiye.

26.2. In respect of Merchant Customers, the Istanbul (Central) Courts and Execution Offices have jurisdiction over disputes arising from this Agreement.

26.3. In respect of Customers holding Consumer status, Consumer Arbitration Committees have jurisdiction within the monetary thresholds announced annually by the Ministry of Trade under Law no. 6502, and Consumer Courts above those thresholds. Applications may be made to the committee or court of the Consumer's place of residence or of the place where the transaction was carried out.

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27. Language

This Agreement has been prepared in Turkish and English. The English text is a convenience translation only; in case of any conflict between the Turkish and English texts, the Turkish text prevails.

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28. Miscellaneous

28.1. Severability. The invalidity or unenforceability of any provision does not affect the validity of the remaining provisions.

28.2. Waiver. A Party's failure to exercise a right under the Agreement does not constitute a waiver of that right.

28.3. Entire Agreement. This Agreement, together with its annexes (Cancellation and Refund Terms, Distance Sales Agreement and Pre-Contractual Information Form, Privacy Policy, Cookie Policy, KVKK Privacy Notice), constitutes the entire agreement between the Parties.

28.4. In the event of conflict between the annexes and this Agreement, the Distance Sales Agreement and Pre-Contractual Information Form prevails on matters concerning paid purchases, and the Cancellation and Refund Terms prevail on matters concerning cancellation and refunds.

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29. Entry into Force

This Agreement consists of 29 clauses and enters into force on the date the Customer approves it electronically. The Customer may request a copy be sent to its registered e-mail address or view it through its account.

Eventiqs Teknoloji Anonim Şirketi